In Chat Box Stage 2: Learn, you will learn the 5 Steps to help further prepare and learn about your customer during your chat session to continue to drive the sale forward. The eLearning course includes: - Video Instruction by Olivia, the CEO of Conversation Couture. - The 5-Step process of learning about your customer in a virtual environment. - Step 1: About - Step 2: Motivation - Step 3: Priority - Step 4: Investment - Step 5: Power - Downloadable worksheets that works with each lesson - Quizzes - Stage 2: Learn goes towards your Chat Box Certification - Available in English and Spanish