In this certification, you will learn strategies and techniques to use the chat box as a sales channel for your customers.  Conversation Couture will walk you through our 4-stage process, starting with the introduction and how to end the chat as well.    By following this process and completing all the worksheet activities in this program, you will be able to start offering virtual in-store experiences to your customers. Inside the Series - 5 in-depth courses, each including 100% video instruction, true/false quizzes, and worksheet activities to complete. - The 4-stage process plus Chat Box Best Practices. - Flexibility to work through courses at your own pace (approx. 1-3 hours per course). - Opportunities to work with co-workers or people in your network to practice your new skills. - Certification when you complete the series. - Available in English and Spanish