* Signed bookplate * In Was It Something I Said? etiquette expert Alison M. Cheperdak demystifies social and professional situations, teaching you how to address each one with respect, confidence, and grace. In any scenario, whether in your personal or professional life, respecting others and ourselves requires soft skills and social-emotional intelligence—in a word, etiquette. Drawing on her experience in high-pressure moments as a lawyer, news anchor, and White House West Wing staff member, Alison shares the soft skills that set people apart in social and professional settings—grace under pressure, kindness in action, and polished presence without pretense.